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Terms

Security

Privacy

Cookies and Third-Parties

GDPR

Welcome

Thank you for using Lyme services. To enhance your experience, for a limited amount of time, we are assigning new users a Queen subscription, free of charge. We would like to welcome you to our platform and we hope you have a good experience using it. Our services are provided by Mredis, Lda., a Portuguese company based in Travessa da Ponte do Bico, nº 109, 4720-538 Amares, Portugal. By using our services, you are by all means accepting the terms hereby stated.

Using our services

When you open a Lyme account, you will provide personal information such as your name, email contact and a personal access password. In this regard, you are consenting the collection of such personal data for its inclusion in Lyme's database. For more information on this theme, check our tab on privacy. Using our services and opening an account does not give the user any rights or property over our services or platform. Please use our services in a way you can obtain the maximum advantage from them but within the limits of a responsible utilization. Do not try to access our services by other means not contemplated by the platform. Any detected attempt to break the security or hacking our user accounts will be severely punished by law. We can send you some information about our services or your account that we consider useful for the best use of Lyme. Newsletters or other kind of notifications, will only be send if the user subscribes them, and they can be unsubscribed at any time. Not knowing our terms of use or privacy policy will not decrease by any means your liability of well use our services.

Your Lyme account

To access and use our services every user needs an account. The account is created directly by the user when accessing our services for the first time. However, certain accounts, can be part of a business account. On that case, the account will be associated to the business account by the business account manager. The business account administrator is the person in charge of the business account and, normally, is also the person who creates the business account. An account can be created through any email. There can exist some accounts with specific characteristics directly assigned by Lyme. Lyme is free to decide to whom these accounts can be assigned. Your account is private and not transmissible. To assure that no one else besides you can enter your account, be sure you have a strong password and that you keep it secret. We advise to not use the same password in several platforms or apps.

The content

Lyme is only a message delivery and certification platform. Lyme is not responsible for the content of the messages. All the content sent and delivered in the messages Lyme processes are from the exclusive responsibility of the owners of the accounts. Lyme cannot be charged upon any losses or damages or any harm that the content of the messages can cause. When a user sends a message though Lyme, he uploads or stores information or data in our servers to process, log and deliver, however, that information or data still belongs to the account owner. When you upload, store or use Lyme in any way with your information or data, you are transmitting Lyme the authorization to process that information the way Lyme finds best and correct. No losses or harm can be asked Lyme for processing that information or data. Some of the information that you post in your account, can be seen by your contacts, like your name, email or photo. When you subscribe an account, you authorize Lyme to use your account activity to analyse the statistics of the messages' performance.

Service changes and terminations

At Lyme we always want to improve. Doing everything possible to deliver our users the most accurate log will sometimes introduce some changes to the service we provide or to the aspects of our interface. Lyme is totally free to introduce that kind of changes or other changes that Lyme thinks are necessary by its own initiative without any kind of pre-warning to the user. These changes shall not cause any losses on the information or data of the users and, even if Lyme has the liberty to introduce them without any pre-warning, we will, most of the times, inform the users about any change that we introduce. All that has been said regarding changes on the service or the platform, is also valid in case of interruption or termination of any service provided by Lyme. Lyme can also stop supplying all or part of the services to a user, or can, at any time, add new requirements that the users must fulfil to continue using the platform.

Disclaimer

We try, by all means, to supply the best service possible to please our users and to deliver a high accuracy log of the messages sent through Lyme. However, Lyme doesn't compromise itself to delivering nothing more than the services we perform. In other words, the Lyme service is exactly what it is, nothing more should be expected. That way, in a way that no law is broken, we exclude any guaranties over our service.

Liability

Lyme will not assume any responsibility for any direct or indirect harm or loss, profit or financial losses, or losses of any other kind that a user can possible have for any reason. Any complaints regarding losses connected with the terms hereby presented, are limited to the amount the user has paid for the service, if he has paid any amount, and only if after an accurate analysis made by Lyme is it considered that some fail or fault on the service provided has in fact occurred. In any way, no more that the amount paid by the user can be asked to Lyme and only if the problem was not generated by some kind of use that was not reasonably predictable by the user.

About our terms

Lyme can change these terms by its own will whenever it feels appropriate. The user should consult these terms regularly in order to be aware of any change that Lyme may introduce. All the changes will be announced with at least 5 working days before they enter into force. If any user doesn't agree with the terms in force after any change, he should abandon the service. If there is some kind of conflict between these terms and any additional terms referring some special services, the additional terms will prevail over the terms hereby stated. If some of these terms are against any law of any country, the legislation will always prevail over these terms. If any legal dispute may occur, the declared court to settle it will be the Braga court, Portugal. By using Lyme services and messages' platform all users are accepting unconditionally these terms, the way and court to settle them.

Security

Your Lyme account

As a condition of access to the Lyme - Log your message platform, you will be asked to create an account with your email and a password to be preferentially only used in the platform and it will be, from this moment on, considered as your standard way of access to Lyme. The security of access to our platform also depends on measures taken by the user. You should therefore keep your password in a safe place to not compromise the confidentiality of your data. Account passwords are encrypted, which means the Lyme team doesn't have access to your password. In this sense, when forgotten, you'll be asked to set a new one.

Account verification

All accounts registered on Lyme - Log your message, are scrutinized by the technical team so that only the user of that email can send registered messages from it and so that there's no identity theft. Users are required to have a true human identity, otherwise Lyme reserves the right to delete their accounts.

Personal data collection

Safety is a top priority on the Lyme - Log your message platform, and our mission is to adopt safety standards, including:
  • Demanding you to set a password to gain access to your account on our site;
  • Using a Secure Socket Layer (SSL) certificate to encrypt the personal data you send us during the ordering process, including any financial information such as credit or debit card details;
  • Not keeping your credit or debit card details, such as the CCV security number, that could allow a third party to make transactions using that card;
  • Regularly monitoring our servers and computer systems to prevent vulnerabilities and attacks.

Encryption and privacy of information

All content submitted on Lyme – Log your message is encrypted to offer total privacy to our users. As such, the information circulating on it is confidential and even Lyme's technical team doesn't have access to messages received or sent through the platform. Lyme doesn't store the registered messages on the server beyond the period defined in the conditions of each subscription.

Data breaches and hacker attacks

In case of breaches of personal data (e. g., improper access or loss of data, which is extremely difficult to happen, but not impossible at all), Lyme will immediately notify the Portuguese Data Protection Authority (CNPD) and also data holders (i. e., people affected) within a maximum period of 24 hours. Lyme safety measures shall, in the light of the available technical knowledge and the costs resulting from its application, guarantee a level of safety appropriate to the risks presented by the treatment and the nature of the data to be protected.

Verified sender

In some instances, in the new message notification email, the sender has, next to his name and email, a blue symbol with a white check indicating that user has successfully completed the process of identifying and confirming the veracity of his data and contacts by the Lyme technical team. This guarantees you are in fact dealing with that entity.

Time stamp

The time stamp is a chronological validation process that attests the date and time of an action. The time stamps on Lyme prove the immutability of the log file.

Terms
Privacy

Privacy

Lyme seeks to solemnly protect your privacy. But first, Lyme needs to obtain an express acceptance of the collection of your personal data. Therefore, this whole process has your direct interaction by clicking on a link provided through the activation email, to create your personal account on Lyme. This privacy policy describes the way the website logyourmessage.com collects, uses, stores and discloses the user information. This privacy policy applies to the website and services offered by logyourmessage.com.

Personal information

We collect personal information from users in several ways, including, by not limited to, when they visit our website, when registering on the website, and when they use the services we provide. Users may be asked, depending on the case, name, email address and eventually, other data. Users can, however, browse our website anonymously. We only collect personal identifiable information if they voluntarily submit such information. Users may at any time refuse to provide personal identifiable information but will prevent them from properly enjoying the features of the site.

Personal information sharing

This privacy policy rules exclusively the relationship between Lyme and you. They don't create any rights for third parties, because there aren't. We don't sell, exchange or rent users' personal data to third parties. We may share generic demographic information not connected to any users and visitors' personal information with our business partners, trusted affiliates and promoters for promotion and fundraising on our platform.

Non-personal information

We collect non-personal information from the users whenever they interact with our website. Non-personal information can include the name of the internet browser, computer technical information, internet connection type, operative system, internet provider, and others.

How we secure your information

At Lyme, we have adopted an appropriate collection and storage policy, processing practices and security measures to protect against the unauthorized access, alteration, disclosure or destruction of data, email, password, information or data from personal transactions stored on our website. For more information consult our page on security.

How we use the collected information

Logyourmessage.com collect and uses the information for the following purposes:
  • To understand in what way our users as a group use the services and resources provided by our website.
  • To improve our offer based on the information and feedback we receive.
  • To answer more efficiently to your customer service requests and support needs.
  • To periodical send relevant emails about the platform.

Modification and revocation of Lyme services

We believe that you are the owner of your data and that it is important to preserve your access to this data. Therefore, the revocation of authorization is simple and expeditious, with the ultimate goal of eliminating the account and all your personal data stored in the Lyme database. You can stop using our services at any time, although we know that you will never do that. Should you ever decide to do it, just go to your profile and under the "Edit Profile" panel choose the "Delete Account" option. We will no longer keep any personal information of yours but please be advised that your messages will only be deleted when they reach their expiration date. In alternative, you can send us an email at [email protected], expressing your desire to terminate your account. If we discontinue a service, when reasonably possible, you will be informed by e-mail in advance and will have the chance to withdraw your information from that service.

Inactive users

In the continuation of our policies for the collection and processing of personal data, any user who becomes inactive for a period of over three years, without interaction with our platform will have his account automatically deleted.

Security
Cookies and Third-Parties

Internet browser cookies

Logyourmessage.com uses cookies to enhance the user experience. As a user, you can choose to configure the browser not to accept cookies or warn you when cookies are being sent. Please be advised that deactivating cookies can stop the website from working normally, harming, partial or totally, the website’s browsing experience.

What are cookies

Cookies are small text files that a website, when visited, stores in the user computer or mobile device, through his internet browser. Placing cookies helps the website recognize your device on a next visit. The use of the term cookie in this policy refers to all files that collect information this way. The cookies used do not collect information that can identify or contact you, such as your name, email address, personal or professional addresses or telephone numbers. The cookies also collect generic information, such as how users arrive and use the website or the country region/countries from where they access the website, among others. Cookies only retain information related to your preferences.

Cookies used

We use the following cookies:
  • _ga, _gat: We use these cookies so that Google Analytics can help us understand our website performance.
  • COOKIE-AGREE: Saves the information of the user's consent of our cookie policy.
  • XSRF-TOKEN: This cookie is used to improve the safety of the data submitted by the website's forms.
  • LYME_SESSION: Saves logged-in user session data. This cookie also stores the language set by the user.
    • More information about cookies on: www.allaboutcookies.org.

      Google services

      Logyourmessage.com uses the standard Google Analytics implementation. Users can opt-out of Google Analytics standard data collection by visiting the Google Analytics deactivation page. You can check here for the type of cookies used by Google.

      Third party websites

      Users can find publicity or other content on our website that directs to the websites of our partners, suppliers, advertisers, sponsors and others. Lyme does not control the content or links that are displayed on those websites and therefore cannot be held accountable by the practices employed on the websites connected to ours. Besides that, these website or services, including their content and links, can be constantly changing and have their own privacy and support policies. Browsing and interacting with any other website, including websites that have a link to ours, is subject to those website's terms and policies.

      External services

      We sometimes use external web services on our website to display content on our page. For example, to make images and video available. In those cases, we can't prevent the collection of information on the uses, by our users, when they access these content embeded in our website.

Privacy
GDPR

Using our services

When you open a Lyme account, you will provide personal information such as your name, email contact and a personal access password. In this regard, you are consenting the collection of such personal data for its inclusion in Lyme's database. For more information on this theme, check our tab on privacy.

Data breaches and hacker attacks

In case of breaches of personal data (e. g., improper access or loss of data, which is extremely difficult to happen, but not impossible at all), Lyme will immediately notify the Portuguese Data Protection Authority (CNPD) and, in some cases, also data holders (i. e., people affected). Lyme safety measures shall, in the light of the available technical knowledge and the costs resulting from its application, guarantee a level of safety appropriate to the risks presented by the treatment and the nature of the data to be protected.

Modification and revocation of Lyme services

We believe that you are the owner of your data and that it is important to preserve your access to this data. Therefore, the revocation of authorization is simple and expeditious, with the ultimate goal of eliminating the account and all your personal data stored in the Lyme database. You can stop using our services at any time, although we know that you will never do that. Should you ever decide to do it, just go to your profile and under the "Edit Profile" panel choose the "Delete Account" option. We will no longer keep any personal information of yours but please be advised that your messages will only be deleted when they reach their expiration date. In alternative, you can send us an email at [email protected], expressing your desire to terminate your account. If we discontinue a service, when reasonably possible, you will be informed by e-mail in advance and will have the chance to withdraw your information from that service.

Inactive users

In the continuation of our policies for the collection and processing of personal data, any user who becomes inactive for a period of over three years, without interaction with our platform will have his account automatically deleted.

Cookies and Third-Parties