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Tuesday, 5 November 2019

Log file Anatomy

At the time the recipient accepts, rejects or even ignores the message, the log file with all the actions up until that final moment is created. This log is called something like "Lyme-ZCf6L9xpWC.pdf", where the characters after the hyphen are unique to every message.


Each log file is accompanied by another, the time stamp file, which ensures that the log hasn't been changed. This file has the same name as the log file they refer to followed by "-timestamp". For more detailed information, check out this article.


Let's take a look at its content in detail. If you want to download the example log to follow along, click here. This log is for demonstration purposes only.



From left to right, we have Lyme – Log your message’s logo and, right below, the indication of sender and recipient. On the right side of the document we find the final state of the message which can be green, if the message was accepted, or red for those that we’re rejected or ignored. Juxtaposed, comes the denotation that this is, indeed, a log file.


Still regarding the state, by email, you only receive the log with the final action and its timestamp, but when downloading the log from the message page before the final action has taken place, this state will reflect the most recent event. However, once the decisive action has been taken, just as if the message expires, the log generated will always be the same, the log with the time stamp.


Below, we can find the link to the digital copy of the file, which can be used as confirmation of the veracity of the file. Accompanying the link, we have the PIN of access to this document.



In the section “Message Summary” we have, from left to right, top to bottom: the name and the email address of the sender, the email of the recipient, the message subject, name, quantity and size of the attachments, if any, and the creation date, the delivery date of the new message notification email and the date in which the message became available to the recipient.



In this central part, named “Message Timeline”, of our log file we have, step by step, the course of the message split into two grids, one for the actions of the sender and the other for the actions of the recipient. Note that each registry is shown in two standards of time. The first date is UTC (or Coordinated Universal Time) because it's the primary time standard by which the world regulates clocks and time. The other time standard is the sender's, so you can have a quick and better perception of the time the action took place.


In the last action, in this case, the acceptation, we have the reference of the name of the timestamp file.



In this area we have the full message transcription. The phrase "End of message log" marks the end of the transcription.



In the footer, from left to right, we have the name of this log file, its creation date and the data when it will be deleted from our server. On the opposite corner, the current and total number of pages.


We hope to have clarified all your doubts. If any remain, consult our support section, where you can find all kind of frequently asked questions!


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